Thank you for choosing our ccctee store! To ensure you enjoy a smooth and worry-free shopping experience, we’ve formulated this shipping policy. Please read it carefully. If you have any questions, feel free to contact our customer service team.
1. Shipping Service Providers
Our shipping service is provided with final delivery via the United States Postal Service. Shipping carrier: USPS,UPS, DHL, EMS, Local Post. Based on the destination, weight, and dimensions of the package, the system will automatically select the most suitable shipping service to ensure your products are delivered safely and promptly.
2. Shipping Coverage
Our shipping service covers the vast majority of countries and regions worldwide. If your address is remote or in a restricted shipping area, shipping services may not be available. Our customer service team will communicate with you promptly.
3. Order Processing Time
All orders will be processed and shipped within 1 – 3 business days. During promotional events or peak order seasons, the processing time may be extended. Once your order is shipped, you will receive an order and shipping confirmation email so you can track your order. Please note that this time frame can be affected by national holidays and other factors. Orders are only processed on business days (Monday to Friday).
4. Estimated Delivery Time
After processing, the shipping time generally takes 5-10 business days. However, please be aware that delays may occur due to special weather conditions, holidays, or other unforeseen circumstances. The above timeframes are for reference only. Actual delivery times may be affected by factors beyond our control, such as customs clearance, holidays, and weather.
5. Shipping Fee Calculation
Shipping fees are calculated based on the weight, dimensions of the package, and the destination. The system will automatically generate a shipping fee quote on the checkout page. Now our products or orders enjoy free shipping. Please keep an eye on our store’s promotional activities.
6. Customs Clearance and Duties
- Customs Clearance: The recipient is responsible for customs clearance procedures and any associated customs fees. We will provide necessary assistance, but we cannot control the customs clearance process or be held liable for any delays.
- Duties and Taxes: Depending on the laws and regulations of the destination country or region, import duties, value – added taxes, or other taxes may be levied. These fees are borne by the recipient and are calculated separately from the product price and shipping fees.
7. Package Tracking
Once your order is completed, you will receive a shipping confirmation email. This email will contain your tracking number and a link to view your order status. You can also check your order status by logging into your account on our website. In some cases, the carrier’s tracking information may take 1-2 business days to become available after the order has been shipped.
8. Lost or Damaged Packages
- Lost Packages: If a package is lost during transit, we will negotiate with the shipping carrier to resolve the issue and arrange for re – shipment or refund as soon as possible.
- Damaged Packages: Please inspect the products for damage upon receiving the package. If any damage is found, take pictures immediately and contact our customer service team. We will replace the product or provide appropriate compensation based on the actual situation.
9. Address Corrections
When placing an order, please double – check and ensure the accuracy of your shipping address. If you realize the need to make changes to your shipping address, kindly reach out to us within 24 hours of placing the order. In the event that the provided shipping address contains errors, we cannot assume responsibility for packages that are delivered to the wrong location.