At CCCTEE.COM, your satisfaction comes first. If you’re not happy with your purchase, our hassle – free return process will fix it and keep your shopping experience pleasant.

Refund and Returns

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

You can cancel your order within 24 hours of placing it at no additional cost. If you cancel after 24 hours but before shipment, a 15% cancellation fee will apply. Once an order has been shipped, it cannot be canceled.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned:

  • Personalized or custom-made products
  • Gift cards
  • Intimate or sanitary goods
  • Items not in their original condition or missing parts

The address is incomplete or incorrect. The address must be complete and include house number (or the address where the logistics can be delivered). If the logistics delivery is unsuccessful due to the wrong address and the product is not returned to us, we have the right to refuse a refund.

How to Return

Send a Return Request by Sending an email to: [email protected] Remember to include the following details in the Request for faster processing:

  • The order number
  • The name of the Item you want to return
  • Reasons for wanting to return the items
  • Photos of the items to be returned

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

Our Customer Service will give a response to your request within 1-2 business days. Once we receive the package, we will process a refund for the item(s) within 1-2 business days.

Need help?

Contact us at [email protected] for questions related to refunds and returns.