Customized Hooide

FAQ

1. Q: What payment methods do you accept?
A: We accept PayPal for payments and you can use a credit card with PayPal.

2. Q: What countries do you ship to?
A: We ship worldwide!

3. Q: Once I order something – what happens next?
A: Typically, merchandise production and dispatch from facility occur 2 - 3 business days after purchase. Standard shipping will take 5 - 10 business days.Once your order is shipped, you will receive an order and shipping confirmation email so you can track your order. Click here to see full Shipping Policy.

4. Q:What if the customer picked the wrong size or color, can I change it?
A: Please contact us as soon as possible,you can change your order within 24 hours at no additional cost. If you cancel after 24 hours but before shipment, a 15% cancellation fee will apply. Once an order has been shipped, it cannot be changed.

5. How do I change or cancel my order?
A: Please contact us as soon as possible, you can cancel your order within 24 hours of placing it at no additional cost. If you cancel after 24 hours but before shipment, a 15% cancellation fee will apply. Once an order has been shipped, it cannot be canceled.

6. How do I return an item?
A: Please provide your order number as well as the reason for your return. Our customer service team will review the return request and will send further instructions if the return is approved.Click here to see full Return & Refund Policy.